Privacy Policy

1. Introduction

Welcome to ClientVoice ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at clientvoice.in.

By using ClientVoice, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Profile Information: Company name, job title, and profile photo (optional).
• Payment Information: Billing details processed securely through Razorpay. We do not store your full payment card details.
• Testimonial Content: Text testimonials, video testimonials, customer names, photos, and ratings submitted through your collection forms.
• Communications: Information you provide when contacting our support team.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and interactions with our service.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and referring URLs.
• Cookies: Session cookies for authentication and preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your comments and questions
• To analyze usage patterns and optimize user experience
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: With third-party vendors who assist in providing our services (cloud hosting, payment processing, email services).
• Legal Requirements: When required by law or to respond to legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share information.
• Public Testimonials: Testimonials you choose to display publicly through widgets are visible to website visitors.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Secure cloud infrastructure with leading providers
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time. Some information may be retained for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@clientvoice.in.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication status
• Remember your preferences and settings
• Analyze how our service is used
• Improve our service and user experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our service.

9. Third-Party Services

Our service integrates with the following third-party services:

• Razorpay: For payment processing
• AWS: For cloud storage and hosting
• Google: For authentication (optional)
• Vercel: For application hosting

These services have their own privacy policies governing the use of your information.

10. Children's Privacy

ClientVoice is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: